I can't connect to mycloud

Hi everyone,

I can’t connect to mycloud by the website or wd sinc,

the device constantly flashes blue,

Someone can help me :slight_smile:



Je n’arrive pas à me connecter à my cloud par le siteweb ou wd sinc,

l’appareil clignote constamment en bleu,

Si quelqu’un peut m’aider :slight_smile:

merci beaucoup !

Hi Fantoma,

Have you tried 4 Second?
You can refer to the link below to do the 4 second reset.

If the front LED still flashes blue and doesn’t become solid. Contact WD’s Technical support team about this issue from the link given below.

To Contact WD for Technical Support

The link below will allow you to call support.

Hi Brandom,

I tried several times 4 second but it’s still flashing blue,

I contacted WD technical support who tells me to replace the device …