I can't connect to my WD MyCloud on my Mac! Help!

[valjhelpfindphotos]

My entire life I’ve used this WD MyCloud to store pictures of my childhood. I’ve always been able to access these photos by simply connecting my laptop to the MyCloud via an Ethernet cable directly. I would open the MyCloud by Goin on the Finder app Finder>Network>WDMyCloud>Public and voila! All my old pictures. But now when I go Finder>Network>WDMyCloud and double click MyCloud it says “Connecting…” at the top and doesn’t open anything.

One time I got a pop up that said:

There was a problem connecting to the server “WDMyCloud”.

The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

I’m attaching an image of which WDMyCloud device I own.

I’ve been using this for over 10 years and now it’s failing on me. I have 1000s of old photos on here! Please help me recover these!!!

[Bennor]

Did you try accessing the My Cloud by it’s IP address with Mac Finder?

Did yo try accessing the My Cloud Dashboard using a web browser (Safari or other)?

What color is the front LED on the My Cloud?

[cat0w]

@valjhelpfindphotos

What firmware is on the My Cloud? What version of Mac are you currently using?

Use Manual 2nd generation

User Manual OS5 for 2nd generation

[valjhelpfindphotos]

How do I access with IP address?

I’ve always been able to access it by double clicking MyCloud when I’m on Finder>Network.

I’ve only been able to find the IP address using Terminal on my Mac which I found from another tutorial. IP: (169.254.17.169)

I don’t know what firmware it is, my parents bought it over a decade ago. From pictures it looks like WDMyCloud Single Bay.

The light on my MyCloud has been a steady blue light.

[valjhelpfindphotos]

How do I access the MyCloud Dashboard using a web browser? Whenever I click the link it says webpage does not exist.

http://wdmycloud.local/

[valjhelpfindphotos]

I don’t know what firmware it is, my parents bought it over a decade ago. From looking at it, it looks like WDMyCloud Single Bay.

My Mac is a Macbook Pro 2018 running OS Sequoia 15.7.7

[valjhelpfindphotos]

This is what my Mac Finder app looks like trying to connect.

I go to Finder>Network and here I see the WDMyCloud server. I currently have the Ethernet direct to my computer using an adapter for the USB-C.

Then when I double click “WDMyCloud” to open the cloud it takes me to this empty screen and then will say Connection failed. When I click “Connect As..” it does nothing. Before when I double clicked “WDMyCloud” it would have my old folders to access my photos, “Public”, “TimeMachine Backup”, etc.

I also get this pop-up. I dont know what to do!!! It says:

There was a problem connecting to the server “WDMyCloud”.

The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

[cat0w]

See if this will help.
My Cloud™

[Bennor]

@valjhelpfindphotos

How do I access with IP address?

I don’t use iOS/Mac devices. A quick AI search indicates the following on how to find the IP address of devices connected on the local network (should find the My Cloud).

To find the IP address of a device on your local network using a Mac, open the Terminal and use the command arp -a to display a list of devices and their IP addresses connected to your network. This will show you the IP addresses along with their corresponding MAC addresses.

Please note that while it is possible, normally one does not directly connect the My Cloud to a computer. Instead one would connect the My Cloud to the local network router or gateway allowing all network clients to have access to the My Cloud.