yaguet
August 18, 2018, 7:39am
1
After updating ‘WD TV Live Hub’, when I try to access to my local storage , I receive a message of ‘No storage present’ . When I enter to admin screen , I see that I have files , but I can’t see any of them . How can I access to this files ?
I don’t know what data can I attach to find the problem.
Thanks in advance
did you do a “Factory Reset” after doing the Firmware Update ?
it’s always best to do so, because some things may glitch after the update
yaguet
August 21, 2018, 9:12am
3
That’s the point . I have tried to reset but still the same . Besides of this , I can’t explore the files via intranet .
yaguet
August 21, 2018, 9:13am
4
Maybe there’s a technical address where I can send my machine to be revised ?
Can you access the files using the WDTV Live Hub Remote Control on the actual Live Hub itself ?
Or is the problem only via intranet via your PC via Networking ? … also helps to know what OS your PC is running eg. Windows 7,8,10 etc
Windows 10 i know for a fact was updated to disable SMB1 Network Protocol and now uses either SMB2 or SMB3
WDTV Live Hub only uses SMB1 Network Protocol for File Sharing / Transfer / Drive Map
https://support.wdc.com/knowledgebase/answer.aspx?ID=19577
yaguet
August 27, 2018, 7:39am
6
I’ll give a try and I’ll let you know . Thanks .