I can't access My Book External drive

Hi…
thanks for watching my problem… plz help me…
& sorry for my bad English knowledge…

i have My Book 4TB external hard drive…
yesterday i’m used it… but today i can’t open my drive…
you can see some details here… (pictures)
i can’t format it… it have my important data… up to 3TB…
PLZ HELP ME…
Thank you…

![3|690x387]

4![7|690x387]Z07YDmAlPeap.jpg)

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Hello Malinda1,

On the basis of information you have provided, I would request you to please contact WD’s Technical Support for live troubleshooting regarding the issue you are facing.

The link below will allow you to call support.

1 Like

Hi Malinda1,

I have the exact same problem!!! :frowning_face::frowning_face::frowning_face: Do you have a fix?

Thanks,

Rui

Did you try other external drives or even a usb flash drive? (i’m just considering a theory…)

Well, it seems I fixed mine!

i’m contact WD Technical Support
But i don’t have correct ansvers
o have to format my external drive
now i’ts work… i lost my all data… (up to 3tb)

but now i facing other problem…
i can copy eny formated file without video…

i cant copy eny video file…
how are you fix your drive… plz… help…

Do you have an HP laptop and did you do the Windows Update for Windows 10 Version 1709 for x64
-based Systems (KB4041994)?

Hello, I have similar problem but Smart check fails. WD Support phone numbers for Czech Republic do not works…
Do you have any advise? Thx Jan