I cant access as admin

Hi, on my new My Cloud ex2 ultra i can’t access as admin.
I have made both types of reset but it always says that username or pwd are wrong.
How can I do? tnx!


Where are you trying to access?

To access the Dashboard, please follow this procedure

How to access the Dashboard on a My Cloud EX2 Ultra device

If here is where you are having the issue, proceed with a correct 4 seconds reset

How to Reset a My Cloud EX2 Ultra Device

Note that with the reset, the user is always Admin and there is no password by default.