I bought the live plus and updated it and now it won't work


#1

I bought a wd live plus and I updated it yesterday and since that time I can’t get it to work.  I start the player and it will show me the wd logo on the tv at the beginning then it goes to a black screen and won’t actually boot and it won’t turn off.  It just sits there with the logo on the player lit up.  I have tried both composite and hdmi.  I have tried resetting it which doesn’t seem to do anything.  I doesn’t even flip it off quick when I reset it.  I have left it unplugged for a while. Nothing works.


#2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


#3

Just in case…

When doing a hard reset with a paper clip in the reset hole, it only requires a brief press…

You could also try reloading the current and/or an earlier firmware version according to the WD directions.You need to make sure the process is not interrupted.