I bought a "My Passport ultra" 1TB. When I connected the Passport to my Windows XP SP3 computer there is no software in there

I bought a “My Passport ultra” 1TB which is Automatic Backup hardware encryption .But when I connected the Passport to my Windows XP SP3 computer there is no software in there.
I converted it gtp to mbr . I downloaded software from WD site but software is not working.

What should I do???

Please Help Me…

Hello,

Are you getting any specific error?

Have you tried reinstalling the software?