Huge black bar obscuring bottom half of screen. - WDTV HD player (?)

[lochnet]

I bought mine about a month ago and it’s worked fine until now. I’ve been careful with it. Nothing’s spilled on it;it hasn’t fallen.

Today when i turned it on a big black bar appeared after a few seconds of use. I can only see the top half and a sliver of the bottom oart the screen, The whole screen will be visible for a few seconds if I unplug and replug the video cable for a short period but the black bar always comes back within 5-10 seconds.

I’ve turned it off and left it unplugged. I also tried just letting a video file run for a few hours.

I also tried updating it but it won’t recognize the updates

Anyone seen this before? Any ideas/tips? I’m thinking of just taking it back and exchanging it for a new one.

[RoofingGuy]

lochnet wrote:

I also tried updating it but it won’t recognize the updates

 

Which device and which version do you have, and which update(s) did you try?    If it won’t recognize an update, that’s because the update is for a different device.

WDTV HD (Gen1), WDTV HD (Gen2), WDTV Mini, WDTV HD Live and WDTV HD Live Plus each have separate firmwares.

lochnet wrote:

I’m thinking of just taking it back and exchanging it for a new one.

Might just be your best bet.

[lochnet]

It’s a WDTV HD (Gen 2). Turns out it actually already has the latest firmware (1.01.77).

Nothing’s changed but the black bar hasn’t shown up at all today.