How to transfer files from MyCloud to new MyCloud?

[Daniklee]

Our MyCloud is one that’s no longer being serviced so I upgraded to a new MyCloud Home. How do I get all the pics/videos from the old one to the new one directly? Thanks

[Keerti_01]

Hi @Daniklee,

Please check the article How to Create a Safepoint Backup of a My Cloud:
https://support-en.wd.com/app/answers/detail/a_id/22015

For more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[cat0w]

@Daniklee

[Keerti_01]

Hi,

For more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask