I had asked the same question at different topic but till now i can’t get access to my cloud remotely.
I use My Cloud EX2 and router Asus RT-AC3200 and can’t set up synchronization remotely.
if i use laptop, the laptop can synchronize only from local network.
if i try to set up from internet (For example office) WD Sync can’t see device.
I followed by instruction https://support.wdc.com/knowledgebase/answer.aspx?ID=18589&lang=en
Screens with settings:
My Cloud EX2 Settings:
Router was set up like in article “Accessing My Cloud Dashboard from a Remote Location”
My Cloud EX2 is available from internet http://IP:9091
But No storage.
What else do i have to do to set up WD Sync remotely?