How to remove unsuable device out of my ID?

The first time I created the remote access web account to connected with my MyBookLive and activated already.

I can loged-in to the with my e-mail to use the MyBookLive (via IE9.0 Windows7)

But yesterday I can’t I used MyBookLive through, I used the full & quick factory restore command.

Now, the MyBookLive with the new setting is OK.  I set everything new even Static IP and subnet marks.

But when I loged-in to the again, I found that the device with the old setting still show in my ID.

It mean my ID still registered with MyBookLive (but with the old setting)

When I registered the device again with my email ID,  In website showed 2 devices but the 1st device always offline.

I tried to un-registered the device, showed only one device.  It removed the new device but the 1st device still there.

I need to know how to remove the old MyBookLive device out of my ID?

or anyone can tell me how to set the setting to re-enabled the device that showed in the

hikuryu, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support