NoPlex
January 6, 2023, 1:08am
2
WDC suggested owner pay for third party recovery services:
Hello Tcadams,
It is always re commended to keep the data backed up on atleast two locations as it helps protection of data against data corruption, hardware issues or environmental hazards, etc. Moving data from your system drive to an external hard drive is not a backup, unless there is already a duplicate of the file on a different drive.
If you do not have the backup of your data on any other location, you can contact Drive Savers or OnTrack data recovery services as these are the only two…
The DIY recovery route is well documented but entirely unsupported, but do read and use the free rescuezilla as described in this thread and do not buy other unnecessary and often useless recovery software if one decided that DIY is the route to take:
In case you are in the wrong forum, the My Cloud Home (MCH) is the more recent personal cloud storage device which WDC introduced around the June of 2017 and it is a perfectly rectangular box, without the rounded front that is associated with the earliler generation of My Cloud (MC) storage devices. With its introduction, the MCH case was also manufactured to a tighter tolerance and it is no longer feasible to wedge the unit open by sliding a slim edge or card into the seam of the unit. Instea…
