SmartWare Pro is asking me for login credentials, but I don’t believe I set any when I set up the shares.
I’ve tried every possibility I could think of for User Name and Password that I might have set up, but nothing happens. Again, I don’t think I set a User Name or Password, but I just see “Login required” for each share, and the drive remains disconnected.
What can I do to reset the login credentials?
This is part of a larger problem. Back in May, I first set My Cloud with 2 shares, 1 just to back up my documents, and 1 to back up my Music collection to stream to my Sonos system. It copied all the music, about 124 GB, VERY slowly, but eventually all on My Cloud and shared to Sonos. Recently, I spent dozens of hours organizing the Music library on my laptop hard drive, changing metadata (and therefore file names and folder names), embedding high-res album art in each file, deleting duplicates, etc. I did NOT run SmartWare to back this up incrementally as I was working on it, because SmartWare was killing the performance of my laptop, and sometimes clobbering my video baby monitor. So I figured I’d run SmartWare to back up changes after I finished organizing. Well, I ran SmartWare, but after days of waiting it still had not written many (if any, can’t remember) changed files to the Music share I originally set up. I read threads about how people have had issues getting changes written, so I created a new share. I was impatient to just get my newly organizing music playing on Sonos. Writing was VERY slow; after days, I had only about 40 GB (of 120 total) written, and it just stopped. Said Copying Files…but days went by with no more files being copied. I think (can’t remember exactly) I might have shut down SmartWare and rebooted my laptop, and now the drive is disconnected and demanding login credentials I don’t think I ever established, or if I did, I’ve forgotten what they were.
Any help is greatly appreciated!