Hello, from Tokyo.
I have been using 8TB My Cloud Mirror Gen 1 for a little more than 2 years. Recently, I find the unit failed frequently and the unit reported that the cooling fan failed and the internal temperature went beyond the upper limit then resulted in the automatic shut down.
I wished if I could have the fan trouble fixed and called the tech support for help, but unfortunately the warranty has expired and they said they had no way to help me.
It’s quite disappointing but that’s life. I ordered a new 16TB My Cloud Mirror Gen 2 at Amazon. It arrived and worked fine in the beginning but became veeeery slow in data transmission over my home network. I hope user support can help this time.
Anyway, I wish if I can replace the small fan inside the Gen 1 unit but I was unable to open the chassis without breaking the notch. Does anyone have a manual describing how to disassemble the chassis of Gen 1?