Can someone advise me how to get serious attention of WD for repeated failures of TV Live Hub devices?
In 2011 I have bought a WD LV Live Hub that started to fail in powering up after about half a year. I made use at that time of the advance RMA option and got indeed a replacement device. However in September this year the HDMI of this device did not function any longer, so I made again use of the advance RMA option. After a few days of using this 3rd device, it failed in the same way as my 1st one, i.e. it does not power up any longer. I have not yet made use of again an advance RMA procedure simply because after returning the 2nd failing device, even after a couple of weeks of waiting, WD has still not yet confirmed receipt of that device whilst my shipping company has done so. Despite sending in various e-mails to WD explaining in greater detail the things that has happened, including evidence of the delivery of the 2nd device at their service centre, and a request for a satisfying resolution, including compensating my various shipping costs and making sure the 3rd device gets replaced by a proper function one, there is no response at all from WD after several weeks of waiting.
