So, I’m playing with my newly purchased 3TB My Cloud. I get it up and running on my home network, so I try it out with my Android phone. The app works just fine, but my phone is on my home network wifi so technically I’m on the same network as my laptop where I’m doing a file transfer to the My Cloud device.
I’m having all kinds of fun on the phone when all of the sudden my file transfer stops with a message saying the My Cloud device is not available (I had closed out of my Android app before this happened). I close all of my windows, try to go back into my folders, and get a Enter Network Password message when I try to go into the My Cloud share (see the thread http://community.wd.com/t5/WD-My-Cloud/Enter-Network-Password/td-p/642741/highlight/true it has exactly what I experienced with pictures).
It just so happens my Windows and My Cloud username/password is the same, but when I entered it got a message that said “Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again” (just like the person got in the thread http://community.wd.com/t5/WD-My-Cloud/Enter-Network-Password/td-p/642741/highlight/true).
It then dawned on me that my Android app may have not let go of the My Cloud share. I went back into the app and sure enough I didn’t have to tell it to connect, it just showed me the contents of my drive. Just to make sure I was truly connected I went into a folder I had not browsed before with my phone and opened a file.
I backed out of the app to the screen where it asks me to connect to a device thinking that would solve my problem, but it did not. When I tried to connect again with my laptop I got the same error. I had to reboot the My Cloud device to re-establish a connection with my laptop. So, here are my questions…
…am I right that I caused the error because I was connected with both my laptop and my phone via my home wifi?
How can I get the app to break the connection to the My Cloud device cleanly?
If I can’t get the app to break the connection, how can a break any other connections via Windows or the dashboard?
(I’m trying to find a solution short of rebooting the My Cloud device)