Greetings. First post but long, long time user of WD drives.
This is the first WD drive failure I’ve experienced. Unfortunately, it is less than 1 year old. I have and continue to run WD Red & Black drives that are at least 8 years old. They serve as backups to backups to backups, etc.
First Topic: I am unable to access the 14TB Red Pro. I’ve tried from three different external drive bays. The drive does spin up and then gets really hot. Since it is still under warranty, WD will replace it (more on that below). However, the drive contains personal and financial information of my customers as well as my business…and lots of photos/videos. I do not want to send the drive to WD unless I can wipe it clean. I am hopeful that a forum member can assist. I am working with WD now and asked if I could destroy the drive before I ship it to them.
Second topic: In the customer support exchanges, I saw the following statement, “the replacement drive would be a re-certified hard drive.” This is not good. I wonder if this is standard wording which does not apply to professional grade drives. In the past (if I recall correctly) other users reported that they received a new drive but the warranty started from the initial purchase date.
Any advice on these 2 topics would be greatly appreciated.