How to backup/restore Milestone Arcus settings?

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

I am going to be replacing the drives in my PR2100 most likely and would like to avoid redoing all of the setup for Arcus if possible. Any ideas?

2

Hi JAMIE_FICKEN,

Unfortunately, there is no way to avoid redoing the setup for Arcus if you are going to replace the drives in PR2100.

3

That’s a bummer. Thanks for the info though.

If there could be an option to allow for the backing up of settings in the
future that would be great!

Also, I am unable to buy anymore licenses at the moment as I am redirected
to a page with this message:

If you clicked on this link, you are using an older version of Milestone
Arcus. In order to get your free camera license please go to your WD NAS
dashboard to the apps section and download the latest version.

http://shop.wdc.com/store/wdus/html/pbPage.MilestoneSoftware_OldVersionPage/ThemeID.40263900?id=milestone&sid=WUBN26500625

How can I buy another license when my app is up to date supposedly?

Thanks,

Jamie

4

Hi JAMIE_FICKEN,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

5

While a good thought it doesn’t do much good to open a case when nobody responds when I submitted it on the 4th.

6

The response I got from WD support says that I need to find a Milestone reseller to buy more licenses.

Milestone told me that WD is the reseller…what a PITA.

I think WD should allow us to update to a newer version of Milestone Arcus so that we can buy licenses through the web portal but what do I know :neutral_face: