I received my new 3Tb WDMyCloud yesterday. Everything was good until I upgraded the firmware, and I copied a handful of files to it.
After I upgraded the firmware I discovered that I could not access the drive through windows explorer using the device name (accessing via IP address was fine)
I tried the system restore from the dashboard, it didn’t work and then a full restore from the dashboard. Once I realised this would take a long time I switched to quick restore. After approx 15-20 this had appeared to hang so I unplugged it.
Unfortunately I can no longer access the MyCloud drive.
I have tried resetting the box (didn’t work), and just attempted to restore the box to factory settings. I now see a blue solid LED in the front, a solid amber led in the back and a green flashing led in the back.
Would appreciate if someone could help me with the following questions:
How long should a default factory reset take?
What is the best way to get the box back to its original state?
Thanks