How do I now get support?

WD Legacy Products My Book Live
2

There are many methods for data recovery, but they claim they are going to offer data recovery for those affected.

If you have the time and care about the how did this happen and the like you can head on over to this thread and read the over 1000 posts:
https://community.wd.com/t/help-all-data-in-mybook-live-gone-and-owner-password-unknown/268111

Hope this helps