How do I make sure of the firmware version if I cannot access the drive?

I have a My Cloud Ex2 Ultra and I am trying to upgrade it to the new operating system 5. It says I must be sure The firmware is at a minimum firmware. How do I check if I cannot access the drive?

Hi @JKH4710,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: