I have had so many problems with WD2 go accounts during initial setup - problems with accounts asking for passwords I hadn’t even created yet, passwords that would never work and couldn’t be reset (the screen says the request has expired - just seconds after it was requested !), that I decided the best wasy forward was to remove all the WD2go accounts and start afresh.
However, although I’ve deleted them from the Control Panel and even disabled Remote Access - WD2go still has them saved on their server.
Because when I re-enabled remote access and set up the accounts again with those email address, there is no prompt to setup a password - which is what I need.
How do I start from scratch if WD still have old data on file I’ve asked them to wipe - but it’s still there ?
I do hope you can help, because I’m at the end of my tether now …