How do i download wd smartware software my mac is not reading hard drive

Could you tell us which WD external drive you have?

Click on this link

And which computer you are using:

PowerPC, Imac, MacBook or Macbook Pro?

What Operating System you are running?

Tiger 10.4, Leopard 10.5 or Snow Leopard 10.6

How do you connect to the computer?

Via USB cable, Firewire 1394 cable

The link referenced is to the update. Not the actual software.

Ok, If my drive is not accessible. If I cannot connect to my brand new WD “my passport drive” after updating the firmware.

is there anywhere I can download the mac version of the smartware software? Not the update, it does no good if I don’t have the original.