First of all - STOP blaming your screwups on the Pandemic. Yes, it’s a convenient excuse, but it’s beyond old. And besides, they couldn’t use that excuse when they screwed up last time.
So, as usual, because I decided to give WD another shot, despite taking good care of my WD, it failed in less than a year (Try 5 months). And not only do the warranty department punish you for daring to return the device, they have gone above and beyond to show just how inferior they are.
I returned this horrible device on June 25th. I tracked the ■■■■ thing all the way to the front desk at WD HQ in CA. Tell me why it took them until the 30th to say ‘We received your device’. Lazy, much? Please note that I expedited this by purchasing a label. Terrible idea.
So I’ve been in constant communication with WD Support via chat. They assure me that they keep expediting the order. Incorrect, Jason K. Incorrect, Jonathan A. FINALLY, I was told that they didn’t even have the ■■■■ device in the warehouse, and they didn’t even tell me.
So they told me they would be sending me either another brand with the same TB count, or an Element drive with a higher TB count. And in all honesty, that’s the least they can do.
Going with WD has always been a terrible idea, and I truly truly hope that no one dares to return a device to the Warranty department at this time. Or at any time.