Hi I am new at using customer service

PLEASE HELP me. I had to restore my comuter to factory settings. I installed the WD software again and it appears to have installed correctly … but I afer plugging my system back in and re syarting my computer I keep getting an access denied message when I click the drive. Someone please help.

Thank you

Do you get an “access denied” error when access your WD My Book Live on the Network Section of Windows Explorer? Does this error appear even when accessing the Public Share? Or is this error related to the WD SmartWare user interface?