So despite the following thread from months ago with acknowledges from WD employees that they were aware of the situation & would have it fixed: https://community.wd.com/t/advice-to-wd-to-improve-rma-process-mods-admins-plz-read/163795/78
There still is no fix. So many models still cannot be submitted for RMA because the value assigned to that model is $0, so you cannot complete the checkout, such as WD8003FRYZ
Also WD80PURZ , WD60PURZ , WD100EFAX , WDBCKA0080HBK , WD8001FZWX & WDBFBE0120JBK
Best Buy & other stores sell these models, but to WD, these models don’t exist, & they offer you none of the warranty support they claim when you buy them.
So, since the moderators here are incompetent, I thought I’d try opening a support case showing those employees that these models have $0 values assigned to them. I showed them screenshots and all. And this is the incompetent response I received:
No, it is not my browser, & what? Complete incoherence from WD.
So sad.
