Help


#1

I had a My Passport that I was using for my Mac OS X and it was working just fine but now it doesn’t want to work. I plugged it into my Windows XP and even Windows doesn’t see it. I had all of my work on it and photos. Is there any way to get it fixed?


#2

Do the standard troubleshooting: check that you’re not using a cable more than 18" in length, change out the cable for a new one, get a power booster cable, make sure the drive is spinning (you should feel a vibration).   Also, check in Windows Disk Management to see if the drive shows up.  It might have a corrupted partition.  If so, you’re looking at data recovery.  Or the least, repartition and reformat.

Oh and make sure to connect it directly to the computer.