When I check the dashboard settings for the “connection” it says “Connected (Relay connection established” and below that says that “For best performance, enable UPnP on your router to establish a direct connection”…I have tried to follow the directions to make sure that my router is properly configured (it’s a Netgear). I followed the link for the type of router. One of the first few steps I believe says to manually input the IP address for my drive but when I go to the page to do that, My Cloud drive is already listed with an IP address. Then I went to the advanced setting tab for the router to the UPnP tab and made sure the “enable” square was clicked – nothing changed…every device I have shows connection via relay connection. I don’t know what else to do…I feel like I’m going in circles.
Also,is the drive supposed to continuously spin? I haven’t heard it stop, even when nothing is connected to it (except for it’s connection to the router). Am I supposed to be turning it off or is it supposed to continuously run? Also, with the spinning, there is a very, very faint but rapid “tap, tap, tap, etc” and it is warm. I don’t know how warm it is supposed to feel to the touch and since I can’t get my Quick View to work at all, I don’t know how warm it actually is or if it’s operating properly. If I am supposed to turn it off, how do I turn it back on?
Oh, one other thing…what in the heck does “mapping the drive” mean and what does it do? I’m assuming it’s good but if I don’t like it, can I undo it?
My apologies if I’m still not posting these properly…these forums are supposed to be to help computer retards like myself, but if you are tech illiterate, you don’t usually know how to do the forums either.