Hi all, sorry about the desperate title but i am in desperate need of help.
I purchased a 4TB My Book Live Duo and received it on the 26/07/12
I switched it to Raid 1 2TB so i was protected in case of failure.
I transferred all of my photos/music/video and other information to the drive (about 1TB) and all seemed to be working well for about a week.
Then i noticed the quick view in the taskbar flashing i moused over it and it said raid was degraded. Logged into the dashboard and it said Drive B had failed and to replace. I tried rebooting the device and the drive was detected again and raid was rebuilt (took around 10 hours).
Las night i came home to find the drive with a solid yellow light and i couldn’t access the dashboard. I read in the manual the yellow light means its loading its operating system so i left it for about 2 hours and the yellow light was still on so i pulled the plug and left it for 10 minutes to cool and then plugged it back in and got the blue light follow by the yellow light for about 10 minutes and then it went to a solid green light so i figured it was operational.
I checked the quick view and it shows MyBookLiveDuo loacted at 192.168.0.3 but says Temperature unknown, used 0% and doesn’t show any info about the raid. I am unable to access the dashboard by typing the ip address into my browser (Chrome and Internet Explorer) and if i right click the quick view and choose launch dashboard i just get a timeout error again.
I went to unplug the drive again and try it again and the case was very warm so i popped the plastic top open and the drives are unbelievably hot so much so that i cannot touch them.
I have tried calling WD Support this morning and the guy on the phone says i need to unplug the device and leave it off for an hour or two and then if it boots up again i should be fine. I have left it for about 4 hours while i went to do some shopping and plugged it back in about 30 minutes ago and the light went green after 10-15 minutes and is a solid green but again the quick view shows MyBookLiveDuo Teperature unknown Used 0% and nothing about the raid.
I have tried calling the support number again but i am being told the same thing again, the My Book Live Duo doesn’t have an internal fan so gets very hot so we recommend you unplug the device daily for at least an hour to let it cool down.
I am not happy with that answer as i bought the drive to be constantly available as a backup and storage drive.
I guess i am looking for someone to offer some assistance of either getting the drive working again or how to get support to acknowledge a problem and offer some assistance other than unplug it and let it cool down.
I am contemplating returning the drive and looking at an alternative which would be a shame cause for the week it worked it worked well
Thanks for any assistance