Hello guys, I’m new to this community, so sorry if I’m posting something already covered.
I had a My Book Essential external drive for quite some time now. It usually work fine but, today I’ve tried to used it after a long disconnected period (it was connected to the power supply, but I removed the usb cable).
Now, I’m having a very hard time to access its data. In fact, it seems to be damage, but I still have some hope it’s not.
When I try to connect it to my Win 10 system, I get a bunch of different erroneous behavior, like:
- Some times Windows shows me an error message stating that the USB device was not recognized
- Some times it manages to recognize the device (I can see the WD SES Device, in my device manager and, checking its configuration, I can find no errors there) but, even though, when I try to access it, programs get stuck (File Explorer, CMD). Even the WD Data Lifeguard get stuck when I try to run it with the drive connected.
- When I try to reboot my system, having my drive connected, the computer get stuck in the initial black screen (before start to initializing Windows).
- Some times, Windows show me a message suggesting that the unit must be formatted in order to be used.
Once, just once, I managed to make the Lifeguard to detect my drive and, in a quick test, I’ve got the following error message: 03- read smart attribute command error on drive 3!
Unfortunately, the support for my device has ended. But, I have valuable personal data there, and I’m begging for help from this community.
I would really appreciate any advice or suggestion you guy could provide.
One time, I’ve got even a Windows blue screen.