My problem concerns a 2 TB Western Digital external hard drive. I believe it’s a My Book Essential, but I don’t have the box or manual with me so I’m not totally sure.
A week ago I noticed that the USB cable had come unplugged from the hard drive itself; when I attempted to plug the cable back into the drive, there was no port, just a hole. Moving the drive around in my hands, I could hear something moving around inside of it.
I decided to take the drive apart and attempt to reconnect the loose part. Upon removing the plastic shell, I found the loose part, which was indeed the drive’s USB port. There was no way for me to reattach it, however, as it appeared to have snapped off of the board.
At that point, I decided to purchase a cable kit to use to connect the drive to my Macbook. (It’s a SATA/PATA/IDE to USB Converter kit.) In order to attach the cables, however, I had to unscrew and remove the part of the motherboard on which the USB port was located; this board was itself plugged into the hard drive. (If my description here isn’t making sense, please ask and I’ll try to do a better job explaining it.)
Anyway, i attached the cables to the drive and plugged them in. My computer, however, came up with a dialog saying that the drive was unreadable, and when I opened Disk Utility, it didn’t give me any options short of reformatting and/or erasing the data on the drive.
The drive had been using WD Smartware, which required me to enter a password to access the drive. I had assumed that it would function the same way when connected via cable kit, but apparently not.
At this point, I’m not really sure what to do. I’ve considered taking the drive to a computer repair store, although I’m wondering if sending it to WD isn’t a better option.
Any advice or help would be greatly appreciated.