Help: web admin no longer work (in China)

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

[updated] Now, samba share doesn’t work…dlna appears to be working…I didn’t do anything other then reading the logs from ssh session.

[original]

Hello, I have a WD MyCloud 4TB. I have configured it and enabled ssh when I was in US. Then I moved it from US to China. Now, when I turn it on, the web admin doesn’t work. I can still see the share folders from my windows. The dlna doesn’t work.

When I ssh in, I was able to “curl taobao.com” and it returns the html content. When I do “curl http://localhost”, it would hang…I have to break.

Now, what else must I do to have my admin back? Should I reset the device? Is it the china firewall the preventing the device from working? I guess I don’t need the cloud aspect if that’s the issue. Is there any command/log I can check to see what’s wrong?

here’s the apache2 log:

[Sat Dec 06 03:10:44.113454 2014] [auth_digest:notice] [pid 4577] AH01757: generating secret for digest authentication …
[Sat Dec 06 03:10:45.012327 2014] [mpm_prefork:notice] [pid 4577] AH00163: Apache/2.4.9 (Debian) OpenSSL/1.0.1g configured – resuming normal operations
[Sat Dec 06 03:10:45.012889 2014] [core:notice] [pid 4577] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Dec 06 03:11:12.010658 2014] [mpm_prefork:notice] [pid 4577] AH00171: Graceful restart requested, doing restart
[Sat Dec 06 03:11:12.605337 2014] [auth_digest:notice] [pid 4577] AH01757: generating secret for digest authentication …
[Sat Dec 06 03:11:12.926185 2014] [mpm_prefork:notice] [pid 4577] AH00163: Apache/2.4.9 (Debian) OpenSSL/1.0.1g configured – resuming normal operations
[Sat Dec 06 03:11:12.926235 2014] [core:notice] [pid 4577] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Dec 06 03:13:52.912247 2014] [core:notice] [pid 4577] AH00052: child pid 7666 exit signal Bus error (7)
[Sat Dec 06 03:14:46.869892 2014] [core:error] [pid 4577] AH00546: no record of generation 0 of exiting child 7666
[Sat Dec 06 03:14:46.870038 2014] [core:notice] [pid 4577] AH00052: child pid 6064 exit signal Bus error (7)
[Sat Dec 06 03:14:46.870140 2014] [core:notice] [pid 4577] AH00052: child pid 6065 exit signal Bus error (7)
[Sat Dec 06 03:14:46.870196 2014] [core:notice] [pid 4577] AH00052: child pid 7683 exit signal Bus error (7)
[Sat Dec 06 03:14:46.870228 2014] [core:error] [pid 4577] AH00546: no record of generation 0 of exiting child 7683
[Sat Dec 06 03:14:48.879726 2014] [core:notice] [pid 4577] AH00052: child pid 7783 exit signal Bus error (7)
[Sat Dec 06 03:14:49.884852 2014] [core:notice] [pid 4577] AH00052: child pid 7812 exit signal Bus error (7)
[Sat Dec 06 03:14:50.889831 2014] [core:notice] [pid 4577] AH00052: child pid 7840 exit signal Bus error (7)
[Sat Dec 06 03:14:51.894820 2014] [core:notice] [pid 4577] AH00052: child pid 7847 exit signal Bus error (7)
[Sat Dec 06 03:14:52.899768 2014] [core:notice] [pid 4577] AH00052: child pid 7850 exit signal Bus error (7)
[Sat Dec 06 03:14:53.904845 2014] [core:notice] [pid 4577] AH00052: child pid 7851 exit signal Bus error (7)

2

Hi and welcome to the WD community

Does this happen when you connect the unit directly to a computer ? 

You can try to reset the unit too see if when its reset it lets you go to the dashboard. Regarding the command lets see if another user can share some tips and information for this.  

3

Thank you for the friendly welcoming to the community… :slight_smile:

I was under the impression the USB is was for additional HDD and you can’t connect directly to the computer directly via USB. Are you referring to connecting the computer ethernet to the mycloud’s ethernet? Could you clarify more?

BTW, the front panel LED is has a blue solid color. The DNLA server managed to servered out two images I had placed there when I was in the US, but the Samba network is not responding as well as the web admin.

4

I restored the default setting on the device. It managed to get the web admin back. However, it’s still not working. I think it relates to China’s firewall. It’s prevented mycloud from doing it’s things…it’s also very slow/unreponsive, it seems to be restarting something internally constantly…not sure just a wild guess.

Any suggestions?