HELP WD discovery cannot see the device (my clud mirror)

I see the device from the web page and I can see and upload files but WD discovery cannot see the device.
I have already re-set-up the password.
What can I do?
It is very frustrating not having the possibility to see + drag and drop files from my mac HD viewer.
It seems that not event the sowtware upgrade is working.
Thanks in advance for your help.

Hello, sabsab

Well, I would like to inform you that discovery is not capable of mapping the My cloud mirror on the mac either on windows, WD discovery is designed and used with the My cloud home devices. In order to map the drive on the mac and want to add data to the My cloud please go thru the given article.

If you face any issue while following the procedure then you should try contacting WD’s Technical Support about this.
To Contact WD for
Technical Support