Hello, I just purchased a WD TV Live model WDBHG70000NBK-HESN and I’m using it with an external WD 2TB My Book hard drive. I’m having a problem with some of my movies stopping while playing. The video disappears as if I’d hit the back button but the sound from the movie can still be heard while back in the screen with the actual file. It seems to happen in five minute intervals sometimes and other times it’s random. Sometimes a file will play for five minutes and then you resume play and it’s fine for the remainder. I’m not streaming anything and the files that I have tried are mostly avi files. I tried turning the screensaver off to see if that might fix the issue and it still happens. Please help, Thanks.
Try disabling the Network Share Server. Apparently it solves MKV playback problems, but you never know, it may fix your AVI playback problem too.
Ok thanks for the advice. I turned off the network share server and also disabled the media library. I actually had the hard drive formatted as FAT32 for my PS3 so I reformatted to NTFS. Seems to run alot smoother
This problem is starting to pop up pretty frequently now. Strider’s remedy should fix it. However, I’ve had it happen with MKV files. It started happening with the latest firmware. Just rollback and you should be okay. Good luck
Update: WD pulled firmware files to rollback, sorry
Problem is still happening. I never updated the firmware at all when this started happening so i don’t think thats the cause. I actually updated for the first time last night hoping that would get rid of the problem but it didn’t. I plan on trying to reset it ro see if that does anything. If not, I’ll try using the front USB port instead of the rear one to see if that makes a difference. I’m honestly about to call it quits with this product. 120 bucks and the **bleep** thing can’t do what it’s made to do. Are you kidding me? And instead of the firmware updates actually fixing problems I see accuweather updates here and media library updates there. Seriously, c’mon WD
This this thing doesnt work for me either. I purchased it recently.
I get the message ‘please check for supported file formats’ when trying to play any common movie files like avi and others that are in fact supported. I formated my USB stick in several ways and still nothing. I’m using latest firmware. (USB stick works on PS3 and Samsung TV) but not on this black box.
Piece of junk.
Keisersozze79 wrote:
I get the message ‘please check for supported file formats’ when trying to play any common movie files like avi and others that are in fact supported.
Keep in mind that AVI is just a CONTAINER . and the CONTAINER *is* supported.
But the CONTENTS also must be supported.
Please post the full TEXT output of MEDIAINFO for such a file.
Thanks for the response. My point is that PS3 and my TV that has a UBS port plays this stuff fine and this box doesn’t. Unfortunetely this player isn’t for me but a gift for my parents who can’t use this thing now.
Can’t seem to copy and paste info from mediainfo. Below is one of all files that I can’t play. Hope that helps. Latest USB stick format that I tried was ntsf with windows xp.
AVI 1.37gib
1 video stream: mpeg-4
visual (xvid)
1 audio stream :ac-3
Video 1 018 kbps, 720x304 at 23.967 fps, Mpeg-4 visual (xvid) (packed bistream) (advanced simple@L5)(BVOP4)
Audio
448kbps, 48.0khz, 16 bits, 6channels, ac-3
Also, there is no way to stream from my mac to the box is there? When I go to stream media only ‘Windows’ and ‘Linux’ options appear. I can see the box on my mac though in the shared folder.
Can’t seem to copy and paste info from mediainfo.
- *switch it to TEXT view.
Thanks, Here it is.
Format : AVI
Format/Info : Audio Video Interleave
File size : 1.37 GiB
Duration : 2h 13mn
Overall bit rate : 1 476 Kbps
Writing application : SaM-XBT
Writing library : VirtualDub build 32618/release
Copyright : SaM
Video
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : 4
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (MPEG)
Muxing mode : Packed bitstream
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 2h 13mn
Bit rate : 1 018 Kbps
Width : 720 pixels
Height : 304 pixels
Display aspect ratio : 2.35:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.194
Stream size : 970 MiB (69%)
Writing library : XviD 1.2.1 (UTC 2008-12-04)
Audio
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : 2000
Duration : 2h 13mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 427 MiB (30%)
Alignment : Aligned on interleaves
Interleave, duration : 42 ms (1.00 video frame)
Interleave, preload duration : 512 ms
Judging from the lack of responses I take it that I should just return this thing and buy something from a different company that does what it advertieses.
