Hi. I just started to set up My Cloud, and so far it seems good.
We were testing it to share files. when i uploaded a file and attempted to copy the link or email, it says “Cannot Copy / Email. Remote Access is currently unavailable”
What do I do next? Thanks in advance for the assistance
Good day! Thank you for your reply. I went through the help and tried to follow the instructions.
However, I get these pop up messages…
The same pop up message appeared when i tried to sign up an email for the user…
i’ve tried restarting my laptop, the my cloud unit and my router as well.
What My Cloud unit/model do you have and what firmware version is it running? The screen shots you posted do not look like (color wise) the current single bay/single drive My Cloud Dashboard. The current My Cloud Dashboard has a white or light colored background as indicated by cat0w’s screen shots above.
If you are not running the current firmware, update your firmware. Remote access is broken with older firmware.
Hi sir, i saw your message and checked my dashboard… yes i noticed also that it is different. thank you for pointing that one out. I updated my firmware (i forgot the version) but it turned my dashboard into white :smiley also, i was able to sign up my email. i haven’t tried to connect remotely and access the files, my friends are still downloading the desktop and mobile app i will keep you posted. thank you again to both replies.