Hi, I have a 2TB My Book WD10EACS-00ZJB0. I’m not 100% certain on the exact model name, except that it’s a 2TB My Book and I purchased it around the Spring or Summer of 2008, so it’s an older model from back when 2TB harddrives were a relatively major accomplishment. This thing was originally designed to be compatible with Windows XP, although it’s been running alright on Windows 7 for the past 1 and a half years or so.
Unfortunately, as of just a few days ago, Windows can no longer read the contents of this drive. The harddrive itself still spins up as it should, and it still shows up on my Disk Management screen (with “RAW” as the File System setting… not sure whether this means something), but Windows can’t access any of the files inside the drive, and it only shows up as “Local Disk (F: )” in the My Computer folder. Whenever I try to open it, the computer takes about a minute or two, then tells me the drive “needs to be formatted” before Windows can use it, and a lot of times when the process stops I get an error message saying something about a “cyclic redundancy check”. I did a CrystalDiskInfo check and here is a screenshot of what it showed:
I’ve already done the diagnostic stuff listed in the Bill_S thread, and the problem seems to be a bad partition of one sort or another. So now I need to recover the contents of this drive and (I assume) replace it, as the files are pretty important.
Does anyone here recommend any specific data recovery software for this job? I’ve checked google but I worry that if I download something from there without checking around first, I might accidentally make the problem worse or pick up a piece of malware. Are there any other possible solutions I may not have tried or thought of yet?
UPDATE: Here is an article from 2007 detailing the WD My Book model I’m dealing with (as I said earlier, it’s an older model). There’s also a photo of the drive at the top (mine is the black one).
You can see how WD defines RAW.
To get your data back you can try using a data recovery software, like recuva.
The pic isn’t released yet. It is probably some type of corruption. Is this a RAID drive? Are you considering professional recovery? If so experimenting first may make the problem worsre. Besides Recuva there are things Like TestDisk http://www.cgsecurity.org/wiki/TestDisk that may fix the corrupt partition data. There is also a last ditch method that sometimes works. That is running the command prompt to convert FAT32 to NTFS. I have seen some posts where that worked.
The pic isn’t released yet. […]
Actually the pic was released, but it got deleted shortly after I posted it because the serial number was showing in it. I blacked out the serial number and reposted the image though, so it should be fine now.
It is probably some type of corruption. Is this a RAID drive? Are you considering professional recovery? If so experimenting first may make the problem worsre. Besides Recuva there are things Like TestDisk http://www.cgsecurity.org/wiki/TestDisk that may fix the corrupt partition data. There is also a last ditch method that sometimes works. That is running the command prompt to convert FAT32 to NTFS. I have seen some posts where that worked.
I don’t know what a “RAID drive” is.
At the moment I don’t think professional recovery is necessary, so no I’m not considering that. I’ve already downloaded TestDisk, but I’m scared to use it right away because I don’t have another storage device big enough to back up the contents of My Book, and I worry that using TestDisk now could result in later problems if I can’t recover the files right now.
Would running TestDisk now be okay, even if I can’t back up the files just yet?
Okay, I just picked up a new replacement harddrive (also 2TB) and I’m trying to use TestDisk to recover my files off of the older MyBook. I’m trying to follow the instructions listed here: http://forums.techarena.in/tips-tweaks/1352757.htm, but I’m having some trouble understanding and following them… partly because the English is a little shaky, and partly because a bunch of the menu options on TestDisk are different from those described in the instructions (they were written in July 2010 – my version of TestDisk was last updated November 2011).
I really don’t want to accidentally ruin my harddrive before I get all the files off of it. Can somebody please paraphrase the list of instructions in the above link?
I’ve never used TestDisk I didn’t realize it was that complex. did you look on Youtube and see if there are any videos of it? There is freeware called Recuva http://www.piriform.com/recuva that might work but will require storage space. And EaseUS http://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm is try and buy. You can recover 1 Gig and if it works you can buy it. This shows how to use it on a Raw disk http://www.easeus.com/resource/repair-raw-disk.htm I hope this helps.
Actually I think I finally got TestDisk working. Right now it’s trying to copy everything from my old My Book onto the new harddrive, but the old drive has a LOT of data on it (in fact I think it may be nearly full), so the whole copying process will probably take awhile. As of right now it’s been running for about 2 and a half hours, and it’s only copied around 32GB or so.
I’ll report back here if I notice any other issues. Until then I think it’s best to just sit back and let TestDisk do its thing, even if that ends up taking all night (or longer).