Help! PR2100 keeps blinking blue light (Drive light)

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

I recently installed a Seagate IronWolf 12TB (ST12000NE0008) in JBOD. Everything works just fine except the drive light keeps blinking blue. Which is very disturbing.

I’ve consulted WD online support if I could install drive capacity more than 10TB, they suggested to install no big than 6TB, which I think does not make any sense.

Now this 12TB drive works normal in my PR2100. Cannot find a solution to this blinking blue light.

Can anyone help here? Please.

My Cloud: Blinking Blue Drive LED (wd.com)

Update: I tried eveything the official docs: But still does not turn into steady blue.

3

The suppport guy tells me they have concerns about the power AC cannot support bigger capacity drives.
I just worried if it has something related to this blinking blue.

It’s been installed for over a week already, should not be still indexing? It’s running the latest firmware 5.26.119.

5

Thanks XDX!

Yes, agree on the bigger drives situation.

I’ve always install as JBOD, did not find anywhere to apply RAID roaming. Should I change to RAID mode?

Yes, already used around 3TB in this new drive Volume_2.

7

So you suggest I should re-install this drive and enable this RAID Roaming? I tried reboot, but nothing changes.

9

Understand. I’ll give it another week. The Cloud access is disabled last week since the WD Cloud serivce is down. I did try to re-enable this, but did not success, still disabled today. Better if it is just indexing, not something physically damaging my PR2100.

Thanks anyway, XDX!

10

Hi @blackpanda,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask