HELP! “No Devices Available - Please notify the device owener

elshesheiny · March 2, 2019, 9:15am

Hi every one ,

I got this message when i try to login from web : No Devices Available Please notify the device owener or admin , I am the admin and i seen other topic speak about enable PUnP in my router it’s already opened but still nothing .

this is from my cloud :
Connection Status : Connected (Relay connection established)

For best performance, enable UPnP on your router to establish a direct connection.

can someone help me to fix that ?

cat0w · March 2, 2019, 12:34pm

@elshesheiny In the Dashboard what do you have under Settings>General>Cloud Access and have you configured your device. See example image below.

elshesheiny · March 2, 2019, 2:01pm

elshesheiny · March 2, 2019, 2:05pm

In Linksys router already opened

cat0w · March 2, 2019, 5:48pm

@elshesheiny In Cloud Access>Remote Access where it says, Configure, how do you have that set?

elshesheiny · March 2, 2019, 6:54pm

It’s same as your photo i make it Auto

GMReina · May 27, 2019, 5:27pm

I solved the same problem!!!
I changed my user email, and changed again into the original.
It Works!!!
I’m sure the problem comes when I created a new user that never worked, I thing I made something wrong and the system “get anoyed” with me…haha.
Now we are friend again!!
Thank you for your help. We can give this issue as a resolved.