Help Needed please for WDLIVEMEDIAHUB

WD Legacy Products WD TV Live Hub Discussions
1

Ok i put on my media hub today could not connect to the net, i check the connection the ip address the lot have gone. I dont know what i have to put back in there, i’ve tried with my own ip an so on putting it in manual but it doesnt save???

Can i get some help please i’m pulling my hair out

Thanks

2

did you install the WD Software and map your network drive?

3

Is your network router setup up to allocate an IP address automatically (DHCP)? When you go into the Live HUB >SETUP>NETWORK SETTINGS  do you see an IP address, Subnet mask etc on the screen. If not if you select Automatic at the bottom of the same screen do the IP address fields get updated?

Sorry if I’m telling you something you already know.

4

Hey i see no ip address nothing there anymore and when i do the automatic update it find nothing either!

5

Are you wireless or on a piece of CAT5 cable?

If the HUBs CAT5/network port is working and the cable and connection to the router is good you should see a solid GREEN light and a flickering AMBER light below the jack. If not, try replacing the CAT5/network cable.

If wireless make sure the USB adapter is working, maybe plug it into a computer and see if it sets up.

6

If you’re using a Wireless USB dongle you need to make sure that it’s compatible with the Live HUB - not all USB dongles work. If you’re trying to use wireless try connecting by wired Ethernet. If you’re using a wired connection try another Ethernet cable that you know works.

7

I’m using an ethernet cable and the cable works fine as i tested it on my xbox today.

8

Do you have a steady green LED and a flickering amber LED showing on the Live Hub Ethernet port?

How long have you had your Live Hub?

Was the Ethernet working before? If so have you made any changes to the configuration or updated the firmware recently?

9

Hey sorry it took so long to get back to you i’ve been away all weekend. Ah yeh still have the steady green light and the flickering amber light.

I’ve owned my hub for about 3 months maybe a lil more

Ah i updated firmware about 1 week ago and it was fine all working. As i said in the network connectivity option it shows up with no ip address and so on.

I tried todo it with automatic is finds nothing and i have enterted the ip add an others in manually and they have not saved so i dont know what the **bleep** has gone on. I’m sure its something simple just need someone with the knowhow haha

10

Keep in mind the Hub has a GIGABIT ethernet interface.    Is your Router / Switch gigabit capable?

If so, then:

  Gigabit ethernet (to work correctly) requires all four pairs of wire in the cable to work.

  The XBOX isn’t Gig, so it won’t indicate to you if your cable is correct for Gig.

If not, then:

   How far apart are your Hub and your router?

11

I tried the hub with another different ethernet cable an it was the same so i’ve not got a faulty cable

Ahh my hub is about 10 ft from the router

12

Ok, let’s go wild.

Assuming your router doesn’t have to “Log you IN” to the internet connection (no PPTP / PPoE / PPoATM etc. required)

then unplug your router and plug your WDTV directly into your internet cable-modem / dsl modem / etc.

See what happens then.

13

Wolfenstein wrote:

I tried the hub with another different ethernet cable an it was the same so i’ve not got a faulty cable

 

Ahh my hub is about 10 ft from the router

How is your network setup - do you have PCs connected to the Internet router and are they working okay? Have you made any changes to the network recently?

14

Yes i have one desktop wired into the router i use 1 laptop on wireless with the router and there’s 2 xbox’s wired in. So i know theres nothing wrong with the router its self. Nope i have made no change either

15

Wolfenstein wrote:

Yes i have one desktop wired into the router i use 1 laptop on wireless with the router and there’s 2 xbox’s wired in. So i know theres nothing wrong with the router its self. Nope i have made no change either

You said that you did a firmware update recently. Was the networking working after the update? Did you try re-setting the HUB?

16

Yep done an update was working fine. Reset the hub and still nothing

17

Did you reboot the router?  If not turn off the hub, reboot the router and after it’s back up turn on the hub.  Been here with a couple other devices…my hub is being delivered today. :smiley:

18

i turned the hub off twise rebooted it twise didnt work, i went through the whole settings an reset them all to default and got the bugger working :slight_smile: Thanks for all your help guys. Nice man enjoy getting your new hub i love mine, though my only gripe with it is there’s nothing on there for UK users at the moment and no word of anything coming? and i’m sure there is a lot of UK based people uses WD Hubs

19

Wolfenstein wrote:

i turned the hub off twise rebooted it twise didnt work, i went through the whole settings an reset them all to default and got the bugger working :slight_smile: Thanks for all your help guys. Nice man enjoy getting your new hub i love mine, though my only gripe with it is there’s nothing on there for UK users at the moment and no word of anything coming? and i’m sure there is a lot of UK based people uses WD Hubs

Glad you’ve got the networking problem sorted out.

The HUB certainly isn’t perfect, the trick is to get to know what the HUB does well and work around the things that it has problems with. The people on this forum are usually very helpful with that.

Unfortunately, the whole media industry is fragmented for legal reasons. A lot of the North American content isn’t available in the rest of the world. I can’t play most video from BBCs iPlayer, because I live outside of the UK. There are technical problems with the HUB, but the availability of content is something the lawyers and business managers have to come to agreement on.