Help! My Passport Essential cannot detected

WD External Drives WD Portable Drives
1

Hi! I’m using External Drives WD My Essential 1TB USB 3.0 WDBACX0010BRD-01. It was working perfectly until this morning my PC and Notebook (using windows XP SP2) cannot detect it. When I plug the device, the USB tray icon appear but without drive letter of my device. I can eject the device but cannot open it since it doesn’t appear on windows explorer. When I check In computer management > Disk Drive, normally show the device name, but this time it just shows “Disk Drive” text. Also when I connect my external drive, the light is on, but doesn’t vibrating at all…

Any suggestion to resolve this problem??

Thank you.

2

Try another cable, shorter than 18 inches.  if the issue persists the data might be corrupted, if you need to recover it you may try a data recovery software, like recuva, then reformat the drive.

3

I tried another cable and still no change. Recuva can’t detect my drive too.