Help! Firmware update problems

My computer have now been runing the firmware updater program for over an hour. Nothing seems to happen? Is something wrong? Should I stop the update, and try again? Please help. I have the new My Passport Essential SE 1TB drive.

Thanks in advance


Have you tried contacting tech support about this?  I would consider giving them a call.

To Contact WD for Technical Support

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Do you have only 1 USB WD drive connected?

Check to see if you have any other USB drives connected (flash or media reader).

Firmware Updater only works with 1 USB WD Drive attached.