I feel the same way. Part of me says I was entirely happy with my Duo for 8 years until now. The other part says I bought this in 2012. I had a drive fail in 2013 where they replaced the entire unit within a week, which I thought was amazing. But then 2 years later they stop support and it becomes a legacy item? I didn’t see that listed in the features. To be honest I didn’t know they stopped support until this issue, maybe I missed the email.
I’m super happy that they are providing recovery services and I’ll definitely wait for that instead of trying on my own. I’m not sure if I want another WD product right now though. How long until their current product becomes “legacy” and isn’t supported? Next year? Tomorrow? Maybe I take the trade in if it’s a good deal and just sell it