Help! All data in mybook live gone and owner password unknown

Ah thanks for the steps. I wasn’t able to access my hard drive through the dashboard as it said my password was incorrect, even after resetting and trying the default password it won’t let me onto the dashboard. I’ll raise a ticket still with what I have, and hoping my data is on there somewhere at least.

Ok I managed to get back onto the dashboard, but its showing 3tb free of 3tb. Come on what is this why would this happen?

Jun 24 00:26:53 MyBookLive factoryRestore.sh: begin script:
Jun 24 00:26:53 MyBookLive shutdown[5033]: shutting down for system reboot
Jun 24 00:26:53 MyBookLive logger: exit standby after 9674 (since 2021-06-23 21:45:39.926803414 +0100)

Guess thats when it happened according to my logs