Hi guys - exactly the same issue here. Please can I ask that everyone raise a ticket in the formal channels at WD? I have created a support ticket through my IP login “support” this morning and submitted my system logs to them (no response so far) and I have tweeted them publically and privately - the more of us that do this, the larger the problem will be for them and the more chance of a speedy resolution.
I’m not going to lie, I have been in tears over this pretty much all day. I started a new job 7 months ago and all my data/work was on here (yes, this was not backed up as I only do back ups every 6 months or so and it’s been busy ). I can’t beleive this has happened, it doesn’t seem real, but I will absoutely pursue every avenue I can to get them to at least tell me what they’ve done so I can instruct professional data recovery services (and then I will do all i can to hold them to account as well. P***** off is an understatement).
Please PLEASE raise a support ticket and shout as loudly as you can.