Help! All data in mybook live gone and owner password unknown

UPNP: OFF
FTP: Not Allowed
MBL Remote Access: turned OFF
MBL Auto Update: turned OFF
Also North America

2 older WD Mybook LiveDuo’s factory reset sometime during the the previous night because I had been using them locally 6/23/21 and they were intact yet 6/24/21 everything was gone. This is not at a business and I am the only user at home and I don’t participate in ‘risky’ practices like opening email attachments or clicking email embedded links. Windows AV and firewall active. Malwarebytes active. About the only place I go to is YouTube. No Facebook. I haven’t checked my email on my computer in weeks (I use my smartphone) and SPAM and unknowns go into the Bit Bucket unopened. Both firewall logs recorded no unusual connections/traffic. No idea how/what could get in and trigger the factory reset on two servers but I lost everything (Almost 6 TB) that I had there.

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