Help! All data in mybook live gone and owner password unknown

The WD MBL log files indicate a script issued “FactoryReset” command to users all over the world.
I don’t use Cloud Storage so I don’t understand how this can happen?
What do you mean by Green screen? Nothing to recover?

Jun 23 15:51:35 MyBookLive : System ready
Jun 23 15:51:37 MyBookLive logger: WD NAS: Email alerts REST API failed to return Success
Jun 23 15:51:37 MyBookLive : Check if new firmware is available
Jun 23 15:51:38 MyBookLive logger: Starting orion services: miocrawlerd, mediacrawlerd, communicationmanagerd
Jun 23 15:53:24 MyBookLive begin script:
Jun 23 15:53:24 MyBookLive shutdown[7899]: shutting down for system reboot
Jun 23 16:02:26 MyBookLive begin script: start
Jun 23 16:02:29 MyBookLive logger: hostname=MyBookLive

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