I have two WD My Cloud (standard versions) on my home network using the latest firmware. One acts as the main NAS, the second one holds my safepoint which is updated daily over my network.
Everything has been working fine for weeks. All for a sudden, last week i noticed i could no longer access my primary NAS outside of my network via my mobile device or from my PC at work. I checked the dashboard, under settings > general > remote access, i noticed that port forwarding was no longer working and i got a message saying “cannot establish remote access connection”.
I had set the remote access setting as “Auto” letting uPNP manage the port forwarding with my router. Im using a Sky Hub router. Like i said above it has been working fine for a number of weeks.
So last week everything seemed to have changed, i could no longer access my NAS outside of the house. I did try manually forwarding ports, i still got the same issue. As a test, I also enabled remote access on my second my cloud NAS and that too suffers from the same issue.
Could this be some kind of corruption or bug thats surfaced from the firmware? Or a conflict with my router? My router and NAS are always powered on so im frustrated on why this has just happened when its been working fine. Nothing has changed on my home network or on the NAS.
Hope someone can shed some light on what else i could try?