Heat in EX4

Apparently there are three heat reports available on the EX4. The first is a general report of heat available on the front LCD panel. Typically this has the version number on the first line, and then a second line “Temp. XXC/XXXF”. A second is shown when you go into the dashboard and look at the Storage tab and then click the Disk Status sub-tab. Each of the drives has a line report formatted “Drive 1 2 TB 39C Good S.M.A.R.T. Data” that last being a link. If you click that link, you can get a more detailed report on the drive.

The problem is, NONE OF THESE REPORT THE SAME HEAT NUMBERS! Typically I see 45c/113F on the panel, 38C in the Disk Status, and simply CRAZY number in the S.M.A.R.T. report. Like

ID ---- Attribute ------------------ Current - Worst - Threshold
194 - Temperature_Celsius - 108 ------- 97 ----- 0

I want to believe the initial number in the Disk Status tab, because it’s mostly in spec. The other two typically are running very hot all the time, with the Current/Worst always seeming to be reversed and looking like they should be fahrenheit not celsius.

Can anyone shed some light here?


You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

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