HDMI Audio Suddenly Stopped Working

WD Legacy Products WD TV Live Hub Discussions
1

I have a WD Live Hub Media Center that is running Firmware 2.08.13

It is connected to a Sony KDL55EX723 via a HDMI cable.

I have been watching .mkv files on it for the last 6 months or so  - everything was fine until today - when I cannot get any audio.

I also tried some .avi files but again no sound.

I tried an ISO file  - this time I got sound - when I muted the WD - the sound muted - when I “unmuted” - the sound remained off. Only restarting the ISO file restored the sound. (Not sure if this is relevant - but I am assuming this shows the cable is working)

Not sure if the firmware update is responsible for “breaking” the audio - as I cannot recall when the update took place.

Can anyone help me with this???

Thanks

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support

http://support.wdc.com/contact/index.asp?lang=en

3

Capers,

Were you able to fix the problem ?

I have similar issue after update to firmware 3.00.28 on WDTVLIVE Hub.

I posted my question here:

http://community.wdc.com/t5/WD-TV-Live-Hub-General/WD-TV-Live-Hub-lost-auto-detect-audio-via-HDMI-pass-through/td-p/300944

Thank you.

4

Hi Zman789,

Yes I was able to fix my unit by using the reset button.

Good luck - I know how frustrating this can be!!!