Yesterday I tried to clean up cables and everything in our small business room and I found that our backup system (WD My Cloud EX2) is off. Then I powered it on and found that power LED is steady blue and the other two LED related to HDDs are steady red. Following are the things that I have done so far:
1- 4-second reset
2- 20-second reset
3- format HDDs
Non of them worked and i still have the same problem. HDD specification is 2x2GB HDD WD Red.
Also I can’t connect to the GUI.
Please advise in this case.
I have searched in the internet to solve it, but all problems are related the power LED not the HDD LED